This guide explains how to configure automated emails related to eCard purchases and deliveries using the LevCharity plugin. These emails notify donors when their eCard is successfully ordered and delivered. The eCard itself is embedded directly in the email body.
Notification Types #
There are two types of eCard-related notifications:
| Type | Description |
|---|---|
| User Notification | Sent to the donor when an eCard is purchased or sent. Uses merge tags like {{donor-email}}. |
| Admin Notification | Sent to internal staff for confirmation or tracking purposes using static addresses via BCC or CC. |
Enable or disable the User Notification toggle when configuring an email to specify the recipient type.
How to Set It Up #
- Navigate to Manage > eCards
- Click Add New
- Fill out the fields outlined below
Supported Actions for eCard Emails #
These actions determine when the email is sent:
| Action | Triggered When |
|---|---|
| Order Completed | An eCard order is completed |
| Payment Completed | The payment for the eCard is successfully received |
| Payment Refunded | A refund is issued for the eCard |
| Payment Failed | A payment attempt fails during checkout |
| Gift Aid Donation | The donation tied to the eCard includes Gift Aid |
| eCard Has Been Sent | The eCard content has been emailed to the intended recipient |
Main Settings #
Define the core classification and purpose of the email:
| Field | Description |
|---|---|
| Type | Set to email |
| Category | Set to e-card |
| Title | Internal reference title for the email |
| User Notification | Toggle to indicate whether the email is for public users or internal staff |
Email Settings #
Configure the email’s delivery logic, recipients, and message content:
| Field | Description |
|---|---|
| Action | Select one of the supported triggers from the list above |
| Send to Email | Use {{donor-email}} for public-facing emails, or enter internal addresses for admin notifications |
| From Name | Sender name (e.g., LevCharity) |
| From Email | Sender email address (e.g., [email protected]) |
| Reply To | Optional — where reply emails are directed |
| BCC / CC | Optional — internal recipients for tracking or transparency |
| Subject | Subject of the email — supports merge tags |
| Message | This is where the eCard appears. The eCard content is automatically injected into the message body using internal formatting. You may also include your own message above or below the eCard. |
| Order Number | Optional — reference for the eCard order |
| Product Name | Optional — name of the eCard product |
Available Merge Tags #
You can personalize your email using these merge tags in the Subject or Message fields:
| Tag | Description |
|---|---|
{{first-name}} | Donor’s first name |
{{last-name}} | Donor’s last name |
{{full-address}} | Donor’s address |
{{amount}} | Payment amount |
{{amount-less-fee}} | Net amount after processing fees |
{{currency}} | Donation currency |
{{user-last-digits-number}} | Last 4 digits of the credit card used |
{{campaign-name}} | Associated campaign (if applicable) |
{{donor-email}} | Donor’s email address |
eCard Delivery Format #
- The eCard is embedded directly in the email body. It is not sent as an attachment.
- The embedded card includes:
- Custom greeting and thank-you messages (if configured)
- The eCard image and layout
- Recipient name
- Optional sender message from the donor
You can customize the surrounding message above or below the embedded eCard using the Message field.
Send Delay #
You can configure a delay for the email to be sent after the action is triggered:
- 1 hour after payment
- Same day at a scheduled time
- Custom interval (for delivery control or load management)
Filters and Targeting #
Use filters to limit where and when this email is triggered:
| Filter | Purpose |
|---|---|
| Posts Include / Exclude | Apply the confirmation to specific eCard products only |
| Countries Include / Exclude | Target donors based on country of origin |
| Currencies | Restrict emails based on donation currency (e.g., only send for USD) |
| Languages | Customize content based on user-selected language |
Example: eCard Delivery to Donor #
| Field | Example |
|---|---|
| Title | Your eCard Has Been Sent |
| Action | eCard Has Been Sent |
| User Notification | Enabled |
| Send to Email | {{donor-email}} |
| From Name | LevCharity |
| From Email | [email protected] |
| Subject | Thank you — your eCard has been delivered |
| Message | Dear {{first-name}},Your eCard has been successfully sent to your recipient. The eCard is displayed below:[eCard Content] Thank you for giving meaningfully. |
