This guide explains how to configure automated email notifications related to Event Registrations and Payments using the LevCharity plugin. These emails are used to notify event attendees or internal staff when an event registration is successful, fails, or includes a Gift Aid declaration.
Notification Types #
| Type | Description |
|---|---|
| User Notification | Sent to the event registrant or donor using merge tags like {{donor-email}}. |
| Admin Notification | Sent to staff using static email addresses via the BCC or CC fields. |
How to Set It Up #
Go to Manage > Events > Add New
Open the LevCharity Email Editor
Set the following:
- Type:
email - Subtype:
event - Select an applicable Action from the available list
Supported Actions for Event Emails #
| Action | Triggered When |
|---|---|
| Order Completed | Registration is completed and processed |
| Payment Completed | Payment for the event is successfully received |
| Payment Refunded | A refund is processed for the event order |
| Payment Failed | A payment attempt fails during registration |
| Gift Aid Donation | A donation tied to the registration includes Gift Aid |
Main Settings #
| Field | Description |
|---|---|
| Type | Set to email |
| Category | Set to event |
| Title | Internal name used to identify the email |
| User Notification | Toggle this to determine if the email is sent to the registrant or internally |
Email Settings #
| Field | Description |
|---|---|
| Action | Select from the supported event-related triggers above |
| Send to Email | Use {{donor-email}} for registrants, or static addresses for admin alerts |
| From Name | Display name for the sender (e.g., LevCharity) |
| From Email | Email address the message is sent from (e.g., [email protected]) |
| Reply To | Where responses to the email are directed |
| BCC / CC | Optional — used for sending internal copies |
| Subject | Subject of the email. Merge tags supported |
| Message | Email body — supports HTML and dynamic content |
| Order Number | Optional — registration/order reference |
| Product Name | Optional — name of the event product |
Available Merge Tags #
These dynamic placeholders can be used in your Subject and Message fields. Tags will be available depending on the selected action:
| Tag | Description |
|---|---|
{{first-name}} | Attendee’s first name |
{{last-name}} | Attendee’s last name |
{{full-address}} | Full billing or shipping address |
{{amount}} | Total paid amount |
{{currency}} | Payment currency |
{{user-last-digits-number}} | Last 4 digits of the card used |
{{donor-email}} | Email address of the attendee |
Attachments #
You can include downloadable files such as:
- Event tickets
- Registration confirmation letters
- PDF receipts or instructions
Send Delay #
You can schedule when the email should be delivered.
- Immediately after registration
- 1 hour later (for batch processing)
- 24 hours after payment (for follow-ups or reminders)
Filters and Targeting #
Use filters to limit when and where the email is triggered:
| Filter | Purpose |
|---|---|
| Posts Include / Exclude | Restrict email to specific events (event product IDs) |
| Countries Include / Exclude | Only send to users in selected countries |
| Currencies | Send based on selected payment currencies |
| Languages | Deliver multilingual templates based on user language settings |
Example: Event Registration Confirmation #
| Field | Example Value |
|---|---|
| Title | Event Registration Confirmation |
| Action | Payment Completed |
| User Notification | Enabled |
| Send to Email | {{donor-email}} |
| From Name | LevCharity |
| From Email | [email protected] |
| Subject | Your registration for {{product-name}} is confirmed |
| Message | Dear {{first-name}},Thank you for registering for {{product-name}}. We’ve received your payment of {{amount}} {{currency}}.We look forward to seeing you at the event! |
